Last updated: July 16, 2026
This policy explains cancellations, refunds, and returns for orders placed with GW's BBQ & Catering Co. ("GW's," "we," "us") through gwsbbq.com. All prices and refunds are in U.S. dollars (USD).
Online food orders (pickup)
- Our food is prepared fresh to order. Once we begin preparing your order, it cannot be canceled or changed.
- Need to cancel? Call us at (956) 601-0056 as soon as possible. If preparation hasn't started yet, we'll cancel the order and issue a full refund.
- Something wrong with your order? Please contact us the same day at (956) 601-0056 or admin@gwsbbq.com. We'll make it right — remake the item or refund it.
Catering orders
- Catering orders may require a deposit to reserve your date.
- Cancellations made at least 72 hours before the event receive a full refund of any deposit. Cancellations within 72 hours may forfeit the deposit to cover food and labor already committed.
- Changes to headcount or menu are accommodated when possible up to 72 hours before the event — just contact us to adjust.
Merchandise & apparel
- Unworn, unused merchandise in original condition may be returned within 30 days of delivery for a refund of the item price. Contact us first at admin@gwsbbq.com for return instructions.
- Defective or incorrect items will be replaced or refunded at no cost to you — just contact us within 7 days of delivery.
- Return shipping is the customer's responsibility unless the return is due to our error. See our Shipping Policy for shipping details.
Gift cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
How refunds are issued
Approved refunds are credited to the original card used at the time of purchase, processed through our payment provider. Refunds typically post within 5–10 business days, depending on your bank.
Questions?
GW's BBQ & Catering Co. · 107 N Nebraska Ave, San Juan, TX 78589 · (956) 601-0056 · admin@gwsbbq.com
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